Business correspondence 3.
Business correspondence 3.
Complaints ( reklamace)
The letter of complaint contains
1) the number of the order, date of dispatch (odeslání) or other important data concerning the goods.
2) a statement (prohlášení) of what is wrong
We thank you for your goods but we are sorry to say that it has not given us satisfaction.
3) a request ( žádost) to the supplier to settle (vyřídit) the matter.
( The buyer often suggests = navrhuje reduction in price, replacement=náhrada of damaged articles etc.)
4) a request for positive results (výsledky).
In view (vzhledem) of these facts we claim (žádáme) from your compensation to the amount ( ve výši) of $ 150.
